Shipping & returns

Delivery

APM Telescopes is one of the few astronomical specialist dealers to deliver to all countries in the world. The shipping costs for orders are very different and depend on many factors, such as the total weight or the dimensions of the shipment.

You can use the Estimated Freight Costs function in the shopping cart to display the estimated shipping costs for the items in the shopping cart. Deliveries to countries outside the European Union (EU) may incur additional costs in the form of customs duties or other fees, which you as the customer must bear yourself. .

APM Telescopes sends goods with the shipping service providers DHL, DPD and UPS. When available, you will receive a tracking number so that you can see the shipping status of your order. The shipping costs include shipping insurance up to the specified value of the goods.

For particularly large shipments, another type of shipping (e.g. on a pallet by a haulage company) can be more cost-effective. In this case, APM Telescopes will contact you and inform you in advance of a change in the shipping method and shipping costs.

Returns

European Union

Cancellation policy for consumers

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to cancel your purchase in the APM Telescopes online shop within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of cancellation, you must inform us of your decision to cancel your purchase contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the sample withdrawal form below, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation to the contact details provided on the cancellation form before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund all your payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us), within fourteen days from the day on which we received the notification of your cancellation of this contract and the returned goods. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; You will never be charged any fees for this repayment.

The buyer bears the costs of the return. We will pick up the goods from you if they weigh more than 40kg. Please send parcel goods back to us free of charge. Shipments without freight prepaid will not be accepted.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal in distance selling does not exist:

In the case of custom goods that are clearly tailored to the personal needs of the consumer.
If audio or video recordings or computer software are delivered in a sealed package and the seal has been removed after delivery.
When delivering newspapers or magazines with the exception of subscription contracts.

Withdrawal form

If you want to cancel the contract, please fill out this form and send it to:

APM Telescopes
Quierschieder Weg 38
66280 Sulzbach
GERMANY
Phone: +49 (0)6897 - 924929-0
Fax: +49 (0)6897 - 924929-9
Email: info@apm-telescopes.de

[ ] I hereby revoke the contract I have concluded for the purchase of the following goods or the provision of the following service:

Article no:

Ordered on:

Received at:

Name of the consumer:

Address of the consumer:

Signature of the consumer (for paper form):

Date:

Include this form with your return and send it together with the goods exclusively free only to this address:

APM Telescopes
Service & logistics center
Quierschieder Weg 38
66280 Sulzbach

Shipments without freight prepaid will not be accepted.

Warranty and guarantee

APM Telescopes generally offers its customers a 2-year warranty for new items (1 year for used goods) from the date of purchase. During this time, the customer is entitled to return the product in the event of verifiable defects and to request repair or exchange. We pick up the goods at our own expense, provided they weigh more than 40kg. You will receive a return label from us for parcel goods. Please do not send goods back to us on your own. Shipments without freight prepaid will not be accepted.

A guarantee is generally only provided by the manufacturer. In the event of a warranty claim, APM Telescopes will obtain the warranty from the manufacturer for you as a customer. However, some manufacturers give a longer guarantee than the warranty period of APM Telescopes. In this case, as a customer, you can contact the manufacturer directly and request the guarantee. Please note that the process is then not carried out via APM Telescopes, but only between you and the manufacturer directly.

Outside the European Union

Right of withdrawal for consumers

There is no 14-day right of withdrawal for purchases outside the EU.

Warranty and guarantee

APM Telescopes generally offers its customers a 2-year warranty for new items (1 year for used goods) from the date of purchase. During this time, the customer is entitled to return the product in the event of verifiable defects and to request repair or exchange. We pick up the goods at your expense, provided they weigh more than 40kg. Please send back parcel goods free of charge after consultation. Shipments without freight prepaid will not be accepted.